Privacy Policy - Creskel Games

Last updated: December 30, 2025 (This Privacy Policy applies as of the date listed above and supersedes all prior versions.)

This Privacy Policy describes how Creskel Games, LLC (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit or make a purchase from creskelgames.com (the “Site”).

By accessing or using our Site, you agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy applies as of the effective date listed above and supersedes all prior versions.

1. Information We Collect

For purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. Aggregated or anonymized information that cannot reasonably be used to identify you is not considered personal information.

1.1 Personal Information You Provide

When you interact with our Site, we may collect the following personal information:

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by third-party payment providers; we do not store full payment card details)
Account login information (if you create an account)
Order history and purchase details
Communications you send to us (emails, contact forms, customer support messages)

1.2 Automatically Collected Information (including cookie identifiers, session identifiers, and device identifiers)

When you visit the Site, certain information is automatically collected, including:

IP address
Browser type and version
Device type and operating system
Referring/exit pages
Pages viewed and time spent on pages
Date and time of access
Approximate location (derived from IP address)

This data is collected using cookies, log files, pixels, tags, SDKs, session identifiers, device identifiers, and similar technologies.

2. Cookies and Tracking Technologies

Where required by applicable law, non-essential cookies and tracking technologies are used only with your consent. You may manage cookie preferences through your browser settings or any cookie consent tools we make available on the Site.

We use cookies and similar technologies to:

Enable core website functionality
Remember your preferences
Maintain shopping cart sessions
Analyze traffic and usage patterns
Improve performance and user experience
Support marketing and advertising (if enabled)

Types of Cookies We May Use

Essential cookies – required for site operation
Functional cookies – remember preferences
Analytics cookies – help us understand site usage
Marketing cookies – used for advertising and retargeting (if applicable)

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.

3. How We Use Your Information

Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on you.

Legal Bases for Processing (Where Applicable)

Where required by law (including the GDPR), we process personal information under one or more of the following legal bases:

Performance of a contract (e.g., fulfilling orders)
Compliance with legal obligations
Legitimate business interests (e.g., fraud prevention, site improvement)
Your consent (e.g., marketing communications, optional cookies)

We use the information we collect to:

Process and fulfill orders
Provide customer support
Communicate about orders, accounts, or inquiries
Send transactional emails (order confirmations, shipping updates)
Improve our products, services, and website
Detect fraud and prevent abuse
Comply with legal obligations
Send marketing or promotional communications (only if you opt in)

4. WooCommerce-Specific Data Usage

Our Site is powered by WooCommerce, which operates within our self-hosted WordPress environment and supports core e-commerce functionality such as checkout, payments, tax calculation, and order management.

WooCommerce may store order details, billing and shipping addresses, customer account information, tax and shipping calculations, and session or cart data (via cookies) as part of providing these services.

Our Site is powered by WooCommerce, which stores:

Order details
Billing and shipping addresses
Customer account information
Tax and shipping calculations
Session and cart data (via cookies)

WooCommerce data is stored securely within our WordPress environment and is only accessible to authorized personnel.

5. Payments

Payments are processed securely by third-party payment processors. We do not receive or store full payment card numbers. Payment processors handle your information in accordance with their own privacy policies, and we are not responsible for their independent data practices beyond contractual obligations.

Payments are processed securely by third-party payment processors such as:

Stripe
PayPal
Square
Apple Pay / Google Pay (if enabled)

We do not store full credit card numbers or sensitive payment details. Payment providers handle your payment information according to their own privacy policies.

6. Email Communications

We may collect and use contact information entered during checkout, account creation, newsletter sign-up, abandoned checkout workflows, or customer inquiries.

Transactional emails (such as order confirmations and shipping notifications) are sent regardless of marketing preferences, as they are necessary to complete your transactions. Marketing emails are sent only if you opt in, and you may unsubscribe at any time.

We may send you emails related to:

Order confirmations
Shipping updates
Account notifications
Customer service responses

If you opt in to marketing emails, you may unsubscribe at any time using the link in the email or by contacting us.

We comply with applicable email marketing laws (e.g., CAN-SPAM).

7. Sharing Your Information

We do not sell personal information for monetary consideration.

We may share certain identifiers (such as cookie identifiers or device identifiers) with advertising, analytics, and measurement partners to evaluate performance, improve marketing effectiveness, and deliver advertising that may be relevant to you. Such sharing may be considered “sharing” under certain privacy laws, including the California Privacy Rights Act, but is not conducted for monetary compensation.

We may also share personal information with service providers and vendors that assist with operating our Site and business, such as hosting providers, payment processors, email service providers, analytics providers, security services, and advertising technology providers.

Disclosures to service providers for business purposes are not considered a “sale” of personal information under applicable privacy laws.

A current list of significant service providers may be made available upon request.

We do not sell personal information for monetary consideration.

We may share certain identifiers (such as cookie identifiers or device identifiers) with advertising and analytics partners to measure performance, improve marketing effectiveness, and deliver advertising that may be relevant to you. Such sharing may be considered “sharing” under certain privacy laws, including the California Privacy Rights Act, but is not conducted for monetary compensation.

Disclosures to service providers for business purposes (such as payment processing, shipping, analytics, hosting, security, and advertising technology providers) are not considered a “sale” of personal information under applicable privacy laws.

All third parties are required to handle your data securely and only for authorized purposes.

8. Data Retention

We retain personal information only for as long as reasonably necessary, including:

Order and transaction records: generally retained for up to seven (7) years to comply with U.S. tax, accounting, and legal obligations
Account information: retained while your account remains active
Customer communications: retained for customer service and legal reference
Marketing data: retained until you unsubscribe or withdraw consent

Retention periods may vary based on legal requirements and legitimate business needs.

We retain personal information only for as long as reasonably necessary, including:

Order and transaction records: retained to comply with tax, accounting, and legal obligations
Account information: retained while your account remains active
Customer communications: retained for customer service and legal reference
Marketing data: retained until you unsubscribe or withdraw consent

Retention periods may vary based on legal requirements.

We retain personal information only as long as necessary to:

Fulfill orders
Provide customer service
Maintain business records
Comply with legal, tax, or accounting obligations

You may request deletion of your data, subject to legal and contractual requirements.

9. Data Security

In addition to industry-standard safeguards, we maintain procedures for responding to suspected data breaches, including assessment, mitigation, and notification where required by law.

We implement reasonable administrative, technical, and physical security measures to protect your personal information, including:

SSL encryption
Secure hosting environments
Restricted administrative access
Regular software updates

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

10. Your Rights

To protect your privacy, we may take reasonable steps to verify your identity before responding to data access or deletion requests.

Depending on your location, you may have rights including:

Access to the personal information we hold about you
Correction of inaccurate information
Deletion of your personal information
Objection to certain processing
Data portability
Withdrawal of consent

To exercise your rights, contact us using the information below.

11. California Privacy Rights (CCPA / CPRA)

California residents have rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act, including rights relating to sensitive personal information, even if we do not actively collect such information.

If you are a California resident, you have the right to:

Know what personal information we collect
Request deletion of your personal information
Opt out of the sale of personal information (we do not sell data)
Not be discriminated against for exercising your rights

Requests may be submitted via the contact details below.

12. International Users

Where personal information is transferred internationally, we implement appropriate safeguards designed to protect your information in accordance with applicable laws.

If you access our Site from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

13. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that a child has provided us with personal data, we will take reasonable steps to delete such information.

14. Third-Party Links

Our Site may contain links to third-party websites for your convenience. These links do not constitute an endorsement or affiliation. We are not responsible for the content, availability, security, or privacy practices of third-party websites, and this Privacy Policy does not apply to information collected by those third parties. You access third-party sites at your own risk. We are not responsible for the privacy practices or content of those sites.

15. Changes to This Privacy Policy

Material changes to this Privacy Policy may be communicated via prominent notice on the Site or by email to registered account holders, where appropriate.

Questions or disputes relating to this Privacy Policy are handled in accordance with the dispute resolution provisions set forth in our Terms of Service.